Managed Services
We run the function.
You get the result.
Some operations shouldn't just be automated. They should be outsourced entirely.
We take ownership of entire operational functions, from execution to reporting, so your team can focus on strategy and growth instead of process management.
The operation
What ran, on the record.
When we run a function, you see every run: what came in, what happened, what it saved. Expand a row: this is the report your team would get.
6–8 wks
to full transition off your team
99.5%
SLA on tier-1 ticket resolution time
Day 90
first quarterly business review
How it works
From handover to a function we run for you
Transition and knowledge capture
We shadow your current owners, record every rule and exception, and build the runbooks that turn tribal knowledge into a documented operation before anyone hands over the keys.
We take over the function
Our team runs the work in parallel first, then fully, covering data ops, tier-1 support, and AP/AR reconciliation inside your Zendesk, NetSuite, or Airtable so nothing changes for the rest of your business.
SLA-driven operation
The function runs to agreed targets: response times, accuracy thresholds, close deadlines. You get a live dashboard, and we're accountable to the numbers, not a vague promise of effort.
Quarterly reporting
Every quarter we review volumes, SLA performance, cost per unit of work, and where automation cut manual steps, then agree what to tighten or expand for the next three months.
When managed services make more sense.
Non-core functions
Work that has to get done but isn't where your team adds strategic value.
High-volume, low-complexity
Repetitive work that scales linearly with headcount if you do it in-house.
Seasonal or project-based
Functions that spike unpredictably and don't justify full-time hires.
Compliance and reporting
Regulated work that requires expertise your team doesn't have in-house.
Functions we typically
manage end to end.
Data operations
Data entry, enrichment, and quality management handled end to end.
Customer support tier-1
Ticket triage, routing, and resolution for common customer requests.
Accounts payable and receivable
Invoice processing, payment coordination, and reconciliation fully outsourced.
Compliance and reporting
Regulatory reporting and compliance tracking managed on your behalf.
The automations plus the people, delivered as an outcome, not a headcount.
Questions
What buyers usually ask.
- How is this different from hiring an offshore BPO?
- A BPO throws people at the volume. We automate the repeatable 70% first, then staff the judgement calls, so cost per invoice or ticket drops as volume grows instead of scaling one-to-one with headcount.
- How do you handle our data and compliance obligations?
- We work under signed DPAs, access data through your own systems with scoped permissions, and can operate against SOC 2 and GDPR requirements. For regulated reporting, an accountable reviewer signs off before anything is filed.
- What happens if we want to bring the function back in-house?
- The runbooks and automations built during transition are yours. We give 60 days' notice either way and run a structured handback, so you're never locked in by knowledge that only lives with us.
See what we'd build for you.
We find the work, build and run the fix in the tools you already own, and prove the savings in time and money. Book 30 minutes and we'll show you where the time goes.
Want us to build it for you? See how build work is priced