Technology
Ship product, not process.
Tech teams lose engineering and CS hours to release coordination, onboarding, and tickets that route themselves badly.
We find the operational work draining your technical people, rebuild it inside your tools, and keep it running so your team stays focused on what they're hired to build.
The math
31%
of engineering time lost to non-engineering work
Release coordination, provisioning, ticket triage, pipeline babysitting: ops work quietly absorbs a third of the hours you hired engineers for.
Technology clients
Where the hours go
The ops work stealing technical time.
Release coordination
Engineers manually updating tickets, wikis, and stakeholders instead of shipping code.
Customer onboarding
CS manually provisioning accounts, permissions, and integrations for every new customer.
Ticket routing
Support tickets routed by hand because systems can't tell tech debt from feature requests.
Data pipelines
Engineers babysitting ETL jobs that should run themselves.
Step one, always
First we map where those hours actually go.
Every workflow, priced and ranked, so you fix the expensive ones first. This is a live map from a sample company; yours starts filling in the day you sign up.
Some of the stack we plug into
LinearGitHubJiraIntercomZendesk
Salesforce
Snowflake
Slack
Notion
HubSpot
Airtable
Zapier
Asana
QuickBooks
Stripe
FigmaWhat we build
What we usually build for tech companies.
Release automation
Deploy pipelines, changelog generation, and stakeholder notifications automated end to end.
Customer provisioning workflows
Account creation, permissions, and integration setup automated at signup.
Intelligent ticket routing
Support tickets categorized and routed to the right team based on content and urgency.
Data pipeline orchestration
ETL jobs monitored, retried, and alerted automatically when they fail.
From the field
14 days → 1
enterprise onboarding time
A 90-person B2B SaaS company
Every enterprise deal triggered a two-week manual onboarding: accounts provisioned by hand, permissions copied from a wiki, integration setup bounced between CS and engineering. Engineers were losing a day a week to it.
The result: Onboarding dropped from two weeks to same-day, with zero engineering hours per customer.
Questions
What technology teams usually ask.
- Our stack is custom. Can you work with internal tools?
- Yes. Alongside the usual SaaS stack we build against internal APIs, databases, and admin panels. If it has an API or a database, we can automate around it.
- Why not just have our own engineers build this?
- They could, and they never get to it, because product ships first. We do nothing but operational workflows, so your roadmap doesn't pay for your ops.
- How do you handle access to production systems?
- Scoped service accounts, least-privilege access, and full audit logs, all reviewed with your security team before anything runs.
See what we'd build for you.
We find the work, build and run the fix in the tools you already own, and prove the savings in time and money. Book 30 minutes and we'll show you where the time goes.
Want us to build it for you? See how build work is priced