New CEO / COO
The org chart is who reports to whom. It's not how anything gets done.
You've inherited a company and a 90-day clock. Ace Work maps how the whole operation actually works inside your first month.
Everyone will tell you how it works. Nobody actually knows.
The board expects a plan by day 90. The team expects direction. But the honest picture of where time and money actually go is fragmented across hundreds of heads. By the time you understand the operation through traditional interviews, your mandate to reshape it has cooled.
Survey the whole company at once.
Ace Work's AI interviews go out to every team simultaneously. Asynchronous, under an hour per person. The map reveals what a listening tour won't:
Where the time actually goes
Which teams carry manual load that should have been automated years ago.
Ghost processes
Approval chains that approve nothing. Weekly reports that nobody reads.
Bottlenecks with names
Where work waits, and the single points of failure one resignation away from a crisis.
Day 10: surveys out. Day 30: the map. Day 60: the plan.
A new COO takes over a 300-person company carrying a decade of process debt. Surveys go out week two. By day 30, the map reveals duplicate reporting and 20+ hours of manual finance work not on any dashboard. At day 60, the COO presents a board plan built entirely on evidence.
“Sixty days in, I presented a deeper diagnosis of the operation than the company had ever produced about itself.”
COO, 300-person company
What you walk away with.
- A complete work map of the company you now run
- Documented SOPs across every function
- A prioritized list of where time and money leak
- A 90-day plan built on evidence
Questions, answered.
How fast can this run?
Surveys typically complete in two to three weeks. Most new leaders have the full map inside their first 45 days.
Will people be honest with a new boss watching?
That's exactly why the surveys work. They're asynchronous, structured, and not a performance for the new chief executive. People describe their real work, including the parts they'd never volunteer in a skip-level.
Does this replace my listening tour?
It arms it. Walk into every conversation already knowing the terrain, and spend the meetings on judgment instead of discovery.
I'm not new in seat. Is this still for me?
Yes. The trigger is wanting the map. New leadership is just the moment the need is sharpest, and the mandate strongest.
What does the company see?
That the new leadership wants to understand the work before changing it. In practice, teams read the survey as being heard; most people have been waiting years for someone to ask.
Where next
Different seat, same problem?
Get the map before the clock runs out.
Book 30 minutes. We'll show you what your first 45 days look like with the whole operation mapped.
Want us to build it for you? See how build work is priced