HomePoint, based in Austin, Texas, operates as a comprehensive home concierge service for luxury properties. Acting as a "home doctor," they provide subscription-based services including physical inspections, proactive quarterly maintenance, and handyman services. With over 325 properties under management and a 90% renewal rate, their success demanded a sophisticated operational solution to maintain their high service standards.
Despite using Airtable as their foundation, HomePoint faced significant operational challenges that limited their efficiency.
Challenges:
Ace Workflow implemented their 'Minimize Manual' process to optimize HomePoint's existing Airtable setup:
"Collaborating with Ace Workflow has been a turning point for us. Their ability to align technical solutions with business needs was unparalleled. Once our team adapted, they saw the real value—saving time, reducing errors, and making tasks easier to manage. We've increased capacity by 20% - It's been a real game-changer."
Jon Driscoll, HomePoint
From: Fragmented systems with disconnected customer databases, unreliable automations, and inefficient data access hampering service delivery.
To: Unified master database with automated scheduling, custom interfaces, and reliable workflows enabling seamless property management.
The implementation of the 'Minimize Manual' process delivered transformative results:
